City of Boston

Department of Innovation & Technology

June 2022–November 2022 | December 2023–May 2025

During the summer and fall of 2022, I partook in a fellowship with the City of Boston's Department of Innovation and Technology. I worked on the digital equity team, composing and editing content that landed with the residents of Boston. We wanted to let folks know of the many ways they can gain access to technology and the internet. These audiences spanned physical distances across many neighborhoods, along with differences in socioeconomic status, primary language, age, and digital literacy. A key project of mine was an ad campaign for the Affordable Connectivity Program. I designed the language and graphics, eventually deploying ads across the city in MBTA cars, JCD digital displays, and more. My work connected this diverse group of people to the resources they needed to navigate our increasingly digital world. This fellowship furthered my understanding of the digital divide and how to approach it from a governmental scale.


In December of 2023 I was hired as a full-time digital navigator to continue the work we had begun a year prior. I worked alongside the same team of experts to make internet service, devices, and skills training more accessible to residents across the City. Unfortunately, the government failed to renew the ACP, almost killing my position. To rebound, my focus largely shifted to managing the "Wicked-Free WiFi" Expansion Project, Boston's network of free, public WiFi access points.

As interim project manager, I performed the following:

  • Scheduled biweekly meetings between network & digital equity teams.
  • Performed traffic analytics using the Cisco Meraki dashboard and Google Sheets for all deployments across the City.
  • Reviewed Wi-Fi reception heatmaps with network engineers, strategizing the best AP mounting places considering city fiber backbone node locations.


I also served on the review committee for the 2023 Digital Equity Fund. We processed hundreds of applications and dispered upwards of $1,500,000 to community organizations across the city that built up programs to close the digital divide.


Along with answering community correspondence via phone, email, and in-person tabling events, I began hosting bi-weekly technology drop-in sessions in Roxbury, collaborating with the Office of Returning Citizens. We provided residents with specialized assistance learning the evolved technology (laptops, phones, tablets), job application processes, and more.


My work establishing and maintaining relationships between City of Boston departments, external governmental offices, nonprofits, internet service providers, and other organizations helped cement digital equity within the technological infrastructure of Boston.


With my employment agreement concluding at the end of May 2025, I am eager to find a position that pushes me into new areas of growth.